Refund policy

The Smocked Sisters Co does not facilitate orders cancelations, refunds, returns or exchanges due to the nature of our product and interference with our reporting system. All sales are final. If your order arrives damaged (as determined by TSSC), incorrect or defective, you must email us (support@thesmockedsistersco.com) within 7 days of receiving your order (as verified by USPS tracking). Items must be shipped back to us within 5 days of receiving your return label via the email address you provided at checkout or the item/s will no longer be eligible for refund in form of store credit. Item/s must be in brand new, unworn condition without odors or stains, within the original clear packaging with tags attached. After we receive and inspect the return, it may take up to 7 business days to process the refund to your original payment method or store credit (determined by TSSC).

The Smocked Sisters Co is also not responsible for how items wash. We encourage hand washing all items and laying flat to dry for best outcomes.

If you have received a damaged, defective or incorrect item, please email us within 7 days of receiving your order (verified by USPS tracking). You can always contact us for any questions or concerns at support@thesmockedsistersco.com.

Exceptions / non-returnable items
All sales are FINAL. We do not facilitate returns, exchanges, cancelations or refunds. Please double check your order before submitting.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The Smocked Sisters Co does not facilitate exchanges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thesmockedsistersco.com.

The Smocked Sisters Co does not facilitate returns or exchanges due to the nature of our product. All sales are final. If your order arrives damaged (as determined by TSSC), incorrect or defective (as determined by TSSC), you must email us at support@thesmockedsistersco.com within 7 days of receiving your order (verified by USPS tracking). Items must be shipped back to us within 5 days of receiving your return label via the email address you provided at checkout or the item/s will no longer be eligible for exchange or refund in the form of a store credit. Item/s must be in brand new, unworn condition without odors or stains, within the original clear packaging with tags attached.

After we receive and inspect the return, it may take up to 7 business days to process the refund to your original payment method or in the form of a store credit (determined by The Smocked Sisters Co).

If you have received a damaged, defective or incorrect item, you can contact us at support@thesmockedsistersco.com. Please allow us 2-3 business days to respond to your inquiry.

You can always contact us for any return question at support@thesmockedsistersco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This must be done within 7 days (verified by USPS tracking). Due to the nature of our products, items are handmade and vary slightly. We do not issue store credit for "minor" defects such as uneven smocking, size discrepancies, loose threads, etc. The Smocked Sisters Co will determine what items meet criteria for return.

Refunds
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within 7 business days OR issued a store credit (determined by TSSC). Please remember it can take some time for your bank or credit card company to process and post the refund too.

For any questions or concerns please contact us at support@thesmockedsistersco.com.